FAQS

FAQS

We know that planning your aquatic adventures can raise a lot of questions, and we are here to help. On this page we have gathered the most frequently asked questions about our exciting excursions and activities. If you don’t find the answer you’re looking for, don’t hesitate to contact us. We’ll be happy to help you make your experience unforgettable – take a look around and get ready for an adventure of a lifetime.

We know that planning your aquatic adventures can raise a lot of questions, and we are here to help. On this page we have gathered the most frequently asked questions about our exciting excursions and activities.

If you don’t find the answer you’re looking for, don’t hesitate to contact us. We’ll be happy to help you make your experience unforgettable – take a look around and get ready for an adventure of a lifetime.

Before booking

You can book quickly and securely through our website. In our Excursions section you can easily book any of our activities.ย 

Payments

You can pay securely with your credit card or cash at least 2 days before the tour.

After booking

We will provide you with the meeting point via message or email up to 24 hours before departure.
Yes, it is included, in the areas of Can Picafort, Playa de Muro and Alcรบdia.
You can cancel your tour without penalty up to 24 hours before departure. Just send us an email requesting the cancellation. You will not have to give any explanation.
If you are on time, the full amount will be refunded.
If, due to adverse weather conditions, we are unable to carry out the excursion, we will offer you a change of date or a full refund.

Yes, the company reserves the right to modify the itinerary of the excursions due to weather, schedule or operational reasons of any kind, without any right of claim by the client.

During the activity

Yes, what is not allowed is to bring glass containers.
On all of our excursions we make stops for swimming or snorkeling except for Dolphin Experience.
Our guides speak Spanish, Italian and French, among other languages.
On the Kundala boat we have a small toilet, on the Speed Boat we do not.

LET'S GET TO KNOW EACH OTHER!

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LET'S GET TO KNOW EACH OTHER!

Ask us your question