Cancellation Policy

Thank you for choosing our services.

We would like to inform you about our cancellation policy to ensure a satisfactory experience for all our customers.

Please take a moment to read the terms below before making any reservation.

Cancellations with less than 24 hours notice:
In the event of cancellations made less than 24 hours prior to the scheduled tour date, no refund will be issued. We understand that unforeseen circumstances may arise, but we must take into account the planning necessary to provide a quality service to all our clients.

Absence of the client from the excursion:
If the client does not show up for the excursion without prior notice, no refund will be made. It is important that you are present at the agreed time and place to avoid inconvenience and to allow other clients to enjoy the scheduled experience.

Cancellation or modification for reasons beyond the client's control:
In the event that we have to cancel or change the tour for reasons beyond our control, a full refund or equivalent alternative will be offered. We understand that unforeseen circumstances may arise, such as adverse weather conditions or logistical problems, which are beyond the client's control.

In these cases, we will do our best to provide a satisfactory solution and alternatives for you to enjoy a similar experience. If you have any questions or need to make changes, please contact us in advance so that we can provide you with the best possible assistance.

You can contact us by email at:
or by phone: +34 628 591 660

We appreciate your understanding and cooperation. We are committed to providing you with exceptional service and hope that you will enjoy our excursions to the full.

Yours sincerely,
My Sea Experience